PixelPacific Support

Pam's Farm support

Need a hand on the farm? Email us and we'll help.

Please include your iPhone model, iOS version, app version, and what happened. Screenshots can help. Never send your Apple Account password or payment card details.

Purchases and restoring

Open Settings in the game and choose Restore purchases to restore eligible purchases with the Apple Account you used to buy them. Founder's Pack includes permanent Founding farmer recognition and a one-time currency bundle. Restoring does not refill spent currency or grant a new bundle after a farm reset. Consumable gem packs are delivered once and are not restored as new packs.

For an undelivered purchase, include the product name and approximate purchase date when you contact us. Apple handles payments and refund requests through Apple's purchase support.

Your saved farm

Farm progress saves on your device. If iCloud is available, the game also keeps a copy in your own iCloud account. Use the same Apple Account on both devices and check that iCloud is enabled. Give syncing time to complete before opening the game on your other device.

New farm replaces your current progress, including the synced save when iCloud is available. Contact support before resetting if you are trying to recover missing progress.

Reminders, Game Center, and privacy

Ready reminders are optional. Turn them off in the game's Settings or iPhone Settings. You can play without Game Center. For details about local saves, Apple services, and your choices, read the Pam's Farm privacy policy.

When you email support, PixelPacific uses the information you provide to answer your request, diagnose the issue, and maintain support records.

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