Helpdesk Operations
Ticket intake, routing, escalation, and reporting that keep support work visible.
IT consulting + product studio
PixelPacific
Professional IT consulting for schools and lean teams, backed by real products for operations, bell scheduling, trap team scorekeeping, and a released Mac game.
- Consulting
- Practical help for helpdesk operations, device lifecycle, access, systems integration, and documentation.
- Products
- Threadhall, PiBells, TrapTally, and Al's Basement are focused products shaped by real iteration.
- Support
- Product support and project inquiries flow through the new intake system without losing context.
Consulting
Run IT like an operating system, not a pile of exceptions.
We work close to the daily reality: tickets, accounts, devices, schedules, networks, vendors, and the documentation people need when something breaks.
See Consulting ServicesDevice Lifecycle
Practical planning for Chromebook, Windows, and Mac deployments from purchase to retirement.
School Systems Integration
Connect the everyday tools behind instruction, identity, devices, and operations.
Security & Access
Reduce risk with sensible identity, endpoint, DNS, and remote support controls.
Automation & Reporting
Replace repetitive tasks with scripts, dashboards, and reliable operational checks.
Runbooks & Staff Enablement
Clear procedures, handoff docs, and training that reduce dependency on one person.
Products
Focused products. One disciplined point of view.
Each product exists because a real workflow needed something clearer, faster, and more durable.
Threadhall
LiveA structured operations workspace for durable discussion, support context, and decisions teams can find later.
PiBells
Deployment ReadyCampus bell scheduling for Raspberry Pi, local audio, Barix endpoints, and Threadhall-connected school routines.
TrapTally
AvailableNative iPad scorekeeping for trap shooting teams, from squad setup through saved rounds and printable reports.
Al's Basement
ReleasedA fully released Mac platformer about clearing hostile basement rooms, grabbing keys, and escaping floor by floor.
Start here
Bring us the tangled part of IT.
We turn scattered requests, unclear ownership, manual checks, and brittle routines into systems your team can trust.